Raiya's CV
Profile summary
Dynamic and results-driven professional with strong background in facilities management, property management, and workplace services. Proven expertise in managing complex projects, ensuring compliance with health and safety regulations, and optimising operational efficiency. Demonstrated ability to foster positive relationships with tenants, owners, and stakeholders, delivering exceptional client service and maintaining high standards of facility safety and security. Skilled in contract negotiation, budget management, and vendor co-ordination, with track record of streamlining office operations through digitalisation and process improvements. Bilingual fluency in Arabic and English, and recognised for strong communication, organisational, and leadership abilities. Dedicated to contributing to organisational growth and excellence in HSE, facilities management, real estate, procurement, and office management roles.
Career highlights
Led successful execution of office relocation: Led successful execution of office relocation by managing logistics, securing document transfers, and ensuring timely completion with top-tier security and operations.
Achieved outstanding property performance: Achieved outstanding property performance and profitability by directing leasing, maintenance, and financial management.
Maintained strong client relationships: Maintained strong client relationships with key organisations like Bank Nizwa and CC Energy Development Oman by managing diverse property portfolio.
Promoted culture of safety and preparedness: Promoted culture of safety and preparedness by training as certified first aider and fire warden, and conducting regular drills.
Exceeded compliance standards: Exceeded compliance standards by ensuring workplace facilities met regulatory requirements, showcasing commitment to operational excellence.
Streamlined vendor onboarding: Streamlined vendor onboarding to SAP, generated purchase orders, and efficiently tracked transactions by establishing robust supplier relationships.
Key skills
Professional experience
Enhance visitor experience through professional and courteous treatment. Ensure security and efficiency by maintaining and issuing ID access records for employees and visitors. Facilitate seamless internal and external meetings and events through effective scheduling and coordination. Coordinate preventive maintenance for office systems, including fire alarms, fire extinguishers, access control, CCTV, pest control, speed gates, and AC units, while liaising efficiently with landlords for urgent repairs and documentation. Improve safety reporting with detailed monthly Service Reports (SRs) and hazard reports. Streamline vendor payments with accurate end-of-month billing trackers and PO requests. Ensure facilities meet regulatory standards, including government regulations and environmental, health, and security guidelines.
- Achieved rapid response times by promptly fulfilling employee and client requests.
- Secured optimal service agreements by negotiating and managing contracts, including security services.
- Verified compliance and safety through Permit to Work and risk assessments before PPM work.
- Implemented safety measures, ensuring health and safety compliance for visitors and clients.
- Enhanced procurement efficiency by generating vendor work orders through SAP.
- Ensured vendor accountability through regular monthly audits of all FM supply vendors.
- Improved data management by analysing financial and non-financial data electronically, generating comprehensive reports.
- Optimised budget management by ensuring cost-effectiveness and efficiency.
- Boosted organisational performance by tracking and analysing monthly KPIs.
- Improved efficiency by digitising activities, managing communications, scheduling payments, and tracking records.
Streamlined office management by organising files, inputting contracts and billing information, and preparing monthly reports for landlords. Improved maintenance co-ordination by scheduling tasks, planning workflow, and arranging preventive maintenance with the team. Efficiently addressed repair requests by co-ordinating with maintenance teams and outside vendors. Quickly resolved property issues by identifying requirements and adhering to regulations and owner specifications. Maintained comprehensive property records, including tenant files, Muscat municipality agreements, financial accounts, and maintenance histories.
- Achieved high tenant and owner satisfaction by effectively managing relationships and addressing routine needs.
- Ensured contract compliance and accuracy by tracking original leases and renewal contracts for all tenants.
- Secured timely rent payments and deposits by verifying collections and preparing funds.
- Guaranteed accurate documentation by recording data in both digital and hard copy formats.
- Enhanced property safety and aesthetics by monitoring common areas and grounds, and addressing hazards and maintenance issues.
- Ensured lease compliance and accuracy by reviewing new and signed leases.
- Maintained property standards by conducting community inspections, identifying repair needs, and planning maintenance activities.
Education
Facilities Management
- GPA: 3.7
Professional Development
Languages
Arabic · Professional
English · Professional